FAQ​

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What happens during the free consultation?

We begin with a complimentary consultation — either in person or virtually — to understand your goals, walk through the space (if organizing), or discuss the level of support needed (if lifestyle management). This is your chance to ask questions, explore options, and receive a clear, personalized plan before any work begins.

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How is pricing determined?

Because every client’s needs are unique, pricing depends on the type of service, the time required, and the scope of support.

• Lifestyle Management: Offered in three monthly tiers (Basic, Enhanced, Full Support), designed to fit different levels of independence and care.

• Home Refresh & Organization: Projects typically begin around $75–$125/hour, with the final quote based on the size of the space and amount of items to be organized.

 

Do you serve clients outside Toronto?

We primarily serve clients in Toronto and the Greater Toronto Area (GTA). If you are outside this area, please reach out — in some cases, we can accommodate with travel or referrals.

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Lifestyle Management Services

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What is included in Lifestyle Management?

Our Lifestyle Management services cover non-medical, day-to-day support — including light housekeeping, errands, meal preparation (for higher tiers), appointment accompaniment, companionship, safety check-ins, and home management tasks.

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How do I choose the right tier (Basic, Enhanced, Full Support)?

Each plan is designed to support different levels of independence and care:

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• Basic Lifestyle Support (6 hrs/week): Light housekeeping, errands, companionship, and gentle support.

• Enhanced Independence (12 hrs/week): Adds meal preparation, daily routines, organizing, and more frequent engagement.

• Full Support (20+ hrs/week): Comprehensive oversight, daily support, extended companionship, and full household management.

 

We generally recommend starting with the Basic tier, then moving up to higher tiers as needs change over time.

If you’re unsure, you are always welcome to call us and share your situation — we will happily suggest which tier may be the best fit. You can also explore our Services page, where you’ll find in-depth details of what each tier includes.

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Do you provide medical care?

No. Our services are non-medical. We do not administer medication or provide medical treatments. We do, however:

• Offer gentle medication reminders to help keep routines consistent

• Coordinate with family or healthcare providers for non-medical updates

• Support you in completing physiotherapy exercises as prescribed by your physiotherapist, ensuring they are done safely and consistently

• Assist with basic personal support such as nail care, simple grooming, and help with dressing that does not require specialized techniques

 

Please note: we do not provide showering or personal hygiene support of the kind offered by PSWs (Personal Support Workers).

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Do you provide companionship?

Yes. Companionship is at the heart of our work — whether through conversation, games, gentle walks, or shared activities. Emotional well-being is as important as practical support.

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How flexible are the hours in each tier?

Each plan includes a set number of weekly hours, but we can tailor scheduling to your routine — whether spread across several short visits or grouped into longer sessions. Clients have the freedom to choose the dates and times when support is provided. To ensure quality and efficiency, each visit requires a minimum of 3 hours.

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Please note: we do not provide overnight shifts, as most of our services are designed to be completed during daytime and evening hours when they bring the most benefit to clients and families.

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Home Refresh & Organization

 

Why do seniors benefit from decluttering and organizing?

 

Clutter can increase fall risks, create stress, and make daily routines harder. Organizing ensures essentials are accessible, routines flow smoothly, and homes feel calmer and safer. It also gives families peace of mind.

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What types of spaces do you organize?

We can help with kitchens and pantries, closets and bedrooms, living areas, paperwork and mail, and more. We also coordinate respectful donations of items you no longer need.

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How is organization pricing determined?

Every space is different, so pricing depends on the size of the area and the number of items to be sorted. Most Toronto projects begin at $75–$125/hour. Small spaces like closets may take just a few hours, while whole-home refreshes require multi-day support. A detailed quote is always provided after your free consultation.

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Do I need to prepare anything before an organizing session?

No. Our white glove approach means we make it as easy as possible. If there are items or areas of special concern, simply let us know in advance — otherwise, we’ll guide the process gently from start to finish.

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Will you throw things away without asking me?

Never. Every decision is yours. We sort together, and nothing leaves your home without your permission.

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Do you take before-and-after photos of my home?

No. Your privacy and dignity are our top priority. We never photograph client homes. Our work speaks for itself, and your comfort always comes first.

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Do you provide bins or organizing products?

We bring basic supplies such as donation bags and labels. If special products (e.g. custom bins, shelving, or décor) are desired, we can source them and discuss any additional cost in advance.

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How long does an organizing project take?

It depends on the space. Closets may take 2–4 hours; kitchens may take 4–6 hours; larger projects or whole-home refreshes can span multiple sessions. We’ll provide a time estimate during your consultation.

 

Practical Details

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How do payments work?

Payments are made by e-transfer only to: info@nothinglikehome.ca. This is currently our preferred method of payment. In the future, we may add additional payment options for your convenience.

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What is your booking, cancellation, and rescheduling policy?

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• Booking: All new appointments must be scheduled at least 1 month in advance.

• Cancellations: Because our services are billed at a flat monthly rate, cancellations made with less than 48 hours’ notice will be considered a lost shift for the client. This ensures fairness for our team while maintaining reliable scheduling for all clients.

• Client Rescheduling: Clients may request a reschedule, and we will always do our best to accommodate based on availability. If a shift needs to be moved, we will work with you to find the next most suitable day or time.

• NLH Rescheduling: If we ever need to reschedule, we will contact you promptly and provide options to ensure your needs are met without disruption.

• Full Support Clients: For clients in our Full Support tier who require care at specific, regular hours, we guarantee continuity. If your usual Senior Lifestyle & Home Management Specialist is unavailable, a replacement will be sent to ensure you are never left without support. In the rare event that a replacement cannot be arranged, you will be gifted an additional free shift in the following month as a gesture of goodwill and our commitment to your care.

 

How do I get started?

Simply reach out through our Contact Us page or submit a Booking Request. We’ll schedule your free consultation, provide a personalized plan, and only move forward once you’re completely comfortable.

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